How we create value- Hoist Finance Annual Report 2021

How we create value

Our business model and strategies are focused on delivering value to all stakeholders

Business model for value creation

Value for our stakeholders

Stakeholders	Value	...in numbers 2021
Society	Contribute to a healthy financial eco-system. Actions supporting people to pay off their debts and get back to the financial ecosystem. Meet customer needs and societal expectations through our digital developments.	6 SDGs and targets selected 137 400 people repaid a debt in full 28% digital collections from customers who can access our digital platform
Shareholders	A long-term investment with a healthy dividend and a good value growth.	6,035 Shareholders -20% return on share
Banks and financial institutions	Strengthened financial position and reduced risk exposure. Increased cash flow, strengthening liquidity. Higher return on equity. Increased focus on core business.	SEK 3,558 million in portfolio acquisitions. 28% of acquisitions within the Secured NPL asset class. Portfolios aquired from 40 client banks
Customers	Sustainable payment plans so that customers can regain control over their finances.	221 100 new payment plans set up EUR 96 average monthly customer payments 923 300 customers supported to get back to the financial ecosystem (paid in full, made payment or made payment plan)
Deposit customers	Online deposit savings platform in Sweden (HoistSpar), Germany (HoistSparen) and UK (HoistSavings) with competitive interest rates.	77 400 Deposit customers Up to 2.05% interest rate
Our People	Opportunity to work in a stimulating environment with engaging company culture. Opportunities for professional and personal development.	90% response rate in Great Place to Work survey 76% Trust Index© in Great Place To Work survey 1,100 Managerial educations finalised in Hoist Finance Academy.

Our strategy and goals

Read about our strategy

About Hoist Finance

Hoist Finance mission, purpose and personality

Sustainability integrated into our core business

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- Annual Report 2021 -

- Årsredovisning 2021 -